ACADEMIC SERVICES SECTON (AcSS) CHARTER

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Our Stakeholders
Our students
Our partners
External clients and the general public
University academic and professional staff


Each other
Our Commitment to You:
To all our stakeholders we will:
Communicate with you clearly and simply, and provide you with accurate, timely and reliable advice, information and services.
Share information with you in an open and transparent manner and will work with you collaboratively to ensure the best solution is reached.
Take ownership and resolve your query. If unable to directly as-sist you, we will ensure your query is appropriately redirected.
Welcome feedback, acknowledge it, treat it with the utmost im-portance and will ensure it is used in review of our processes.
Show courtesy and make every effort to meet your needs.


What We Expect From You
Please:

Treat us with courtesy and respect
Ensure you are up to date with your responsibilities and commu-nications
Tell us if you need assistance
Provide feedback